Terms of Service

Who we are

Alden Obligation Resolution LLC is a licensed debt buyer operating under the Fair Debt Collection Practices Act (FDCPA). We are licensed in Washington, DC (License #400326807463). By using this site or portal you agree to these terms.

Accessing your account

You access your account through a one-time secure sign-in link sent to the contact information on file. Keep your link confidential. Each link expires after one hour.

Making a resolution

When you complete a payment through the portal, you’re entering a binding resolution agreement for the amount shown. Full payment closes your account immediately. A settled amount closes your account when we receive the agreed amount. A monthly plan closes your account when all installments are complete. The amount shown in the portal is always the total — no surprises.

Payments are processed by Stripe, Inc. By making a payment you also agree to Stripe’s terms of service.

No interest. No fees. Ever.

We don’t charge interest, late fees, or any fees of any kind. What you see is what you pay.

Your FDCPA rights

Using this portal doesn’t waive any of your rights. You can still dispute the debt, request verification, ask us to stop contacting you, or request the name of the original creditor at any time.

Disputes

Submit disputes in writing through our contact form or by mail to 1220 L St NW Ste 100-453, Washington, DC 20005. Written disputes give you the strongest legal protection. Do not dispute by phone.

Limitation of liability

This site and portal are provided as-is. Alden is not liable for damages arising from service interruptions, data errors, or payment processing delays outside our control.

Governing law

These terms are governed by DC law and federal law including the FDCPA (15 U.S.C. § 1692 et seq.).

Contact

hello@aldenreso.com  ·  1220 L St NW Ste 100-453  ·  Washington, DC 20005