For institutions
No one remembers who bought the debt.
Everyone remembers how they were treated.
Whether we buy your charged-off accounts, work them on your behalf, or service them in your name, the person on the other end meets the same Alden — no call center, no scripts, no pressure.
The problem
People applied online. They shouldn’t fall behind into a phone call.
People shop online. They apply for credit online. They open accounts online. But the moment they face a hard time and fall behind, they get handed off to a call center. This is the one moment that calls for more empathy, not less.
Three ways to work with us
Buy, place, or service — one standard of care.
Accounts reach us three ways. What never changes is what happens to the person on the other end. Pick the path that fits where your accounts are — the experience is identical across all three.
Sell us your portfolio
We buy charged-off accounts outright. You get capital now and the accounts off your books — and your former customers get a portal instead of a call center.
Place accounts with us
You keep ownership. We work your accounts on contingency and remit what we resolve, minus a straightforward fee. You pay only for what we recover.
Let us service your accounts
Early-stage, in your name. We handle outreach and resolution as an extension of your team — before an account ever hardens into “collections.”
Not sure which fits? Tell us where your accounts are, and we’ll recommend the lightest option that works.
The difference
What your former customers experience next.
The typical hand-off
- Repeated calls at all hours
- High-pressure scripts and urgency tactics
- Your former customer associates the experience with you
- No transparency about who they are or why they hold the account
- Resolution feels like defeat
Alden
- A secure digital portal — no human collector, ever
- No scripts, no pressure, no urgency language
- Your former customer’s last memory of you is dignity, not a script
- Full transparency about who we are and why we’re reaching out
- Resolution feels like relief — with a Certificate to prove it
How resolution works
Three paths. One outcome: a closed chapter.
Full resolution
One payment. Account closes immediately. ExhAle Letter and Certificate of Resolution generated on the spot.
Settled resolution
One payment at a reduced amount the consumer chooses, within a range that protects recovery value.
Monthly plan
No interest, no fees, ever. The consumer sets the amount and stays in control for the life of the plan.
Every path triggers a credit bureau deletion request across all three bureaus once resolved. No exceptions, no fine print.
Get in touch
Tell us about your accounts.
We’ll reach out within one business day. Prefer to skip the form? Email us directly at hello@aldenreso.com.